THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee."Perfect Phrases for Customer Service," second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

2,821円

Perfect Phrases for Customer…

3,291円

A Maverick's Defense of Free…

David Carey and John E. Morris reveal the untold story of Steve Schwarzman and Blackstone, the financier and his financial powerhouse that avoided the self-destructive tendencies of Wall Street.

6,336円

King of Capital: The Remarka…

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.This completely revised and updated second edition of "Perfect Phrases for Setting Performance Goals" provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobsCommunicating your expectationsAligning employee goals with organizational prioritiesImproving productivity and morale in the workplaceReducing disagreements during performance reviews

2,524円

Perfect Phrases for Setting …

Rev. ed. of: Perfect phrases for performance reviews: hundreds of ready-to-use phrases that describe your employees' performance (from unacceptable to outstanding) / Douglas Max, Robert Bacal. 2003.

2,079円

Perfect Phrases for Performa…

19,412円

Contemporary Security Manage…

The 20th Anniversary edition is a time to take stock, reflect and move forward. It rigorously reviews the past two decades of human development trends and challenges, and provides newly available data and supplementary indices weighing the effect of income inequalities, gender disparities and household-level poverty.

21,824円

Human Development Report 201…

Addressing the unique challenges of being self-employed businesswomen, this guide offers advice on everything from writing a business plan and securing funding to hiring--and firing--employees.

3,009円

The Girl's Guide to Starting…

1,485円

97 Things to Take Your Sales…

5,280円

Nation, State, and Economy: …

For twenty-five centuries, men have used Sun Tzu's classic "The Art of War" as a guide to conflict. In recent years, it's been a guide to climbing the corporate ladder. But this book shows that there are more paths to winning than frontal assault. You can learn from the ancient Chinese strategist how to apply the feminine principle to the business world--and win every time.Whether it's relying on networking skills to win allies or maneuvering to gain a decisive advantage, the author shows through dozens of case studies from prominent women in business how to overcome the odds, defeat opponents, and forge successful careers.The tenets of Sun Tzu lend themselves to women's natural strengths in diplomacy and relationship-building. With this interpretation, you'll learn to leverage these valuable assets to trump your male colleagues every time.

2,673円

Sun Tzu for Women: The Art o…

Based on the International Financial Reporting Standards (IFRSs) issued by the International Accounting Standards Board (IASB) in January 2010, this provides a simplified summary of the main elements -- using diagrams for each of the Standards to help the reader visualize the key decisions and choices their application requires.

16,368円

IFRSs: A Visual Approach

In this acclaimed and award-winning work, Collier shines much-needed light on a group of small nations--home to the poorest one billion people on Earth--that pose the central challenge of the developing world in the 21st century.

2,534円

The Bottom Billion: Why the …

Through a six-step, six-week experience, bestselling author Buckingham outlines how to seize control of personal assets and put them to use at work. As part of the book's program, there is a short online questionnaire, a companion film, and structured exercises.

3,168円

Go Put Your Strengths to Wor…

Creating that spark and inspiring someone to perform at their highest levels isn't rocket science; but it is brain science. Drawing from his expertise helping people reach their full potential and synthesizing the latest research, Hallowell offers managers a five-step process that leads to peak performance.

4,752円

Shine: Using Brain Science t…

2,534円

Life Inc: How Corporatism Co…

Economics and the Environment 6th Edition, provides a rigorous and comprehensive presentation of the "standard analysis," including the property-rights basis of environmental problems, efficient pollution control, benefit-estimation procedures, and incentive based procedures. This book examines a broad range of topics in environmental and natural resource economics. It presents in-depth treatment of important issues at the cutting edge of environmental policy debates. The focus is on equipping readers with the tools necessary to analyze current environmental issues as an economist would. Broader topics such as the ethical foundations of environmental economics, an introduction to ecological economics, a safety-based approach to controlling pollution, the economic critique of growth, the potential for government failure, the promotion of "clean technology," and opportunities for sustainable development in poor countries are all covered throughout the text."--

47,713円

Economics and the Environmen…

6,600円

Commerce, Culture, and Liber…

12,108円

Working for the Common Good:…

13,622円

Community Development Throug…

Ownership in a family business can be a rewarding and important role. It means stewardship, protection and nurturing the family business. As a guide for shareholders, this book will developing understanding and insight into the role of becoming more valuable as an owner, not just financially, but intellectually and emotionally as well. It aims to provide the philosophical foundation that will support the decisions owners make about technical and legal issues and to help all shareholders understand how to be constructive in their roles. Ownership ought to be an interesting, challenging, profitable, and spiritually enriching experience.

6,336円

Family Business Ownership: H…

In today's knowledge-based society universities and firms must learn to engage more effectively. Universities focus on generating new knowledge, while firms are increasingly drawing on external collaborations to add value to their offerings. This book shows managers how to work with universities to boost their competitive position and revenue.

17,864円

From Science to Business: Ho…

The fifteen essays in this collection, first published in 1947, treat a variety of economic, social, political, and philosophical problems and were written by a legendary professor of economics at the University of Chicago.

5,280円

Freedom and Reform: Essays i…

The Italian banking system underwent major transformations during the 1990s. This book seeks to depict the effects of those changes on the Italian economy. First, using credit rationing as an indicator of financial development, the book explores to what extent financial development serves as an incentive for an individual to start his or her own business, favors the entry of new firms, increases competition, and promotes growth in the Italian regions. Second, the book analyzes whether the consolidation process in the Italian banking industry and local differences in banking competition impact the amount of bank debt used by Italian small and medium-sized manufacturing firms. Another way to explore the effects of the banking system on the economy is to estimate the implications of local banking development for firms and sectors that are more dependent on external finance, especially small firms and firms in high-tech sectors.

35,464円

The Banks and the Italian Ec…

From the bestselling author of "Integrity" comes a mindset-shifting book that challenges Christians to proactively prune the bad and the broken in their lives to create space for personal and professional growth.

4,752円

Necessary Endings: The Emplo…

Rev. ed. of: The ultimate sales letter: attract new customers, boost your sales. 3rd ed. 2006.

2,692円

The Ultimate Sales Letter, 4…

Bottom Line Management presents a new approach to management. It will help the reader understand an organization 's bottom line and contribute to it. The author has been an Ivy League teacher and professor for more than thirty years and is active in consulting.

16,368円

Bottom Line Management

This is a concise, readable introduction to the science and art of using modeling in logic for integer programming. References for further study are given at the end of each chapter, exercises are included, and applications in diverse fields are discussed.

14,995円

Logic and Integer Programmin…

26,523円

Zero Defect Hiring: A Quick …

5,280円

Everyman's Dictionary of Eco…

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