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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee."Perfect Phrases for Customer Service," second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

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This volume contains a collection of assorted short essays written for publication in the latter part of David Ricardo's life from 1815 to 1823. These essays include: An Essay on the Influence of a low Price of Corn on the Profits of Stock (1815), Proposals for the Economical and Secure Currency (1816), Funding System (1820), On Protection to Agriculture (1822), and Plan for the Establishment of a National Bank.The entire series includes: Volume 1 "On the Principles of Political Economy and Taxation" Volume 2 "Notes on Malthus's Principles of Political Economy" Volume 3 "Pamphlets and Papers 1809-1811 " Volume 4 "Pamphlets and Papers 1815-1823" Volume 5 "Speeches and Evidence" Volume 6 "Letters 1810-1815" Volume 7 "Letters 1816-1818" Volume 8 "Letters 1819-1821" Volume 9 "Letters 1821-1823" Volume 10 "Biographical Miscellany" Volume 11 "General Index

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David Carey and John E. Morris reveal the untold story of Steve Schwarzman and Blackstone, the financier and his financial powerhouse that avoided the self-destructive tendencies of Wall Street.

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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEReal success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors.This completely revised and updated second edition of "Perfect Phrases for Setting Performance Goals" provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: Focusing your people on the most important parts of their jobsCommunicating your expectationsAligning employee goals with organizational prioritiesImproving productivity and morale in the workplaceReducing disagreements during performance reviews

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Rev. ed. of: Perfect phrases for performance reviews: hundreds of ready-to-use phrases that describe your employees' performance (from unacceptable to outstanding) / Douglas Max, Robert Bacal. 2003.

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The 20th Anniversary edition is a time to take stock, reflect and move forward. It rigorously reviews the past two decades of human development trends and challenges, and provides newly available data and supplementary indices weighing the effect of income inequalities, gender disparities and household-level poverty.

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From a Taoist master and author of "The Tao of Daily Life" comes this practical, systematic approach to the ancient and time-honored spiritual learning process--a modern book of destiny and power, using the ancient principles of the "Tao Te Ching.

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For twenty-five centuries, men have used Sun Tzu's classic "The Art of War" as a guide to conflict. In recent years, it's been a guide to climbing the corporate ladder. But this book shows that there are more paths to winning than frontal assault. You can learn from the ancient Chinese strategist how to apply the feminine principle to the business world--and win every time.Whether it's relying on networking skills to win allies or maneuvering to gain a decisive advantage, the author shows through dozens of case studies from prominent women in business how to overcome the odds, defeat opponents, and forge successful careers.The tenets of Sun Tzu lend themselves to women's natural strengths in diplomacy and relationship-building. With this interpretation, you'll learn to leverage these valuable assets to trump your male colleagues every time.

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Based on the International Financial Reporting Standards (IFRSs) issued by the International Accounting Standards Board (IASB) in January 2010, this provides a simplified summary of the main elements -- using diagrams for each of the Standards to help the reader visualize the key decisions and choices their application requires.

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ドイツのアート系ビジュアル出版社"TASCHEN"はこちら眺めているだけでも楽しい！海外Visual Bookをご紹介！

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Economics and the Environment 6th Edition, provides a rigorous and comprehensive presentation of the "standard analysis," including the property-rights basis of environmental problems, efficient pollution control, benefit-estimation procedures, and incentive based procedures. This book examines a broad range of topics in environmental and natural resource economics. It presents in-depth treatment of important issues at the cutting edge of environmental policy debates. The focus is on equipping readers with the tools necessary to analyze current environmental issues as an economist would. Broader topics such as the ethical foundations of environmental economics, an introduction to ecological economics, a safety-based approach to controlling pollution, the economic critique of growth, the potential for government failure, the promotion of "clean technology," and opportunities for sustainable development in poor countries are all covered throughout the text."--

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